Ordered a hat to get shipped to the store, they called and confirmed it was there so I went when I got out of classes, only to wait for them to get off break then look for 20 minutes and tell me that I was wrong that it wasn't in store. Called corporate after I left the mall to find out that they did have it, they just didn't know where they put it. It's nice dealing with such competent people all the time, I won't go to Lids anymore I'll get my snap backs from Champs from now on. Way to lose a customer Lids. (Would've given no stars if it was an option)
Need more teams from the westcoast
Went to get my husband a custom hat. Only one person was working. An assistant manager. He was taking care of a person who was getting a few hats. But told me it would take about and hour. When I asked the price he TOLD me he'd set me up with some lid card to get me a discount. I said "no thanks". He got angry with me and said "what you don't want the discount?" I again said "no thanks." He then asked me why. I told him I just don't want it. So we went to pay. He asked me again if I wanted it. I told him for the fifth time "no thank you!" He then said with an attitude "C'mon you don't want to help me out? Gee thanks." Came back and hour later. Hat wasnt even started told us twenty minutes. Came back again wasnt started. All together we waited two plus hours when we were told it would be just one. This place gets a two stars because the hat did come out nice. Also my husband had a hard time finding a L/XL hats. I think I'll go to another place if I need to get a hat instead of being harrased for not wanting the lid card.
Lids is a US Clothing Store based in Holyoke, Massachusetts. Lids is located at 50 Holyoke St, Holyoke, MA 01040, USA.
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