Condensation was getting in on the inside of the watch. Brought the watch in for repair, was informed I needed new gaskets and an overhaul. Work was completed and the watch was returned to me. Condensation still getting inside the watch AND it now loses about 2 minutes an hour (kept perfect time for weeks on end before). Brought watch back and was told water is getting in through the crown. Was told a generic crown would be put on the watch and I would get the original crown back. Do not really understand what happened but I just got my watch back and nothing else. Tried wearing the watch over the weekend, minute hand gets stuck when trying to pass the hour hand, spring wound up completely and tension is at it's max and not unwinding. Called to inquire about the problem and the employee literally giggled and said "I don't know what to tell you" which is a fair response. Only option is to bring the watch back in. I'm just dumping money into this 1950's Omega Seamaster that worked perfectly fine aside from the condensation that occurred just before bringing it in. Rather upset about this.
Great guy, great staff. Always a pleasure to work with and goes above and beyond to help customers.
never be matched anywhere else. I’ll always come to Brad Matthews for future purchases.
I’m incredibly late writing this review but my experience purchasing an engagement ring was nothing short of excellent. Making a big purchase from outside the state, the level of personal service I received could
My fiancee got my wedding band from Brad. He was very patient with him and got what he was looking for. Other jewelers told my fiancee there was no way to get a ring to fit my engagement ring. But Brad made it happen thank you.
I have had the pleasure to work for Brad before he opened up his own store..this man is the most honest humble man I know. BRAD will go to extreme lengths to make anyone happy, his character is one that no one else can compete with. I continue to do business with Brad and I will do so in the future.
Rather dissatisfied with the service I've received so far as my concerns have been overall dismissed and the solution seems to be to throw additional money at the problem. While I've heard nothing but good things previously from this jeweler I feel I have to share this ongoing experience.
Brad Matthew Jewelers is a US Jewelry Store based in Holyoke, Massachusetts. Brad Matthew Jewelers is located at 2225 Northampton St, Holyoke, MA 01040, USA.
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