They are awful! The technician came out, told us what was wrong with the washing machine, ok great. Said they could overnight a part if the one they send out is broken. Sounds great, except they dont overnight. First part was broken, second part they shipped also broken. Horrible customer service. They will call you in 24 to 48hrs..so they say but they never do!
I wish I could give 0 stars! I was in their store at the Holyoke Mall looking to purchase a toolbox. I looked at many and decided on one for $599 plus the purchase of tools for about $1000 total. The sales associate came over and asked if I needed any help. I pointed out the box I wanted and said I need to grab a bunch of tools also. He then informed me that the store was closing in 1 minute and and that I could not make the purchase because merchandise pickup promptly closes at six. I then told the associate well I guess you've made up my mind for me. Somebody walks into your store and wants to spend $1000 and everyone is worried about punching out at exactly 6 o'clock. It's no wonder Sears is in real trouble. Maybe in the future when there is no Sears left, those unemployed associates might think leaving a little late wasn't the worst thing in the world, but what do I know I'm just a guy who came out on a Sunday night to spend some money and got told no. Good job Sears, shouldn't be long before you fall to the wayside like the dinosaurs.
has a build in fan. When I asked was this due to some daft city code, the supervisor responses 'No; it's stupid to put an extractor fan below a microwave which has an extractor fan'. Clearly this idiot never cooked a meal in his life, hire some quality staff.
I was looking to buy a dedicated extractor fan, but got told I cannot put an extractor fan below a microwave if the microwave already
Do not use affiliated company whynotleaseit, They will scam you out of money. I learned it the hard way when i paid $1000 for a $700 snow blower. Sear's employees have little to no knowledge about the program and scam people into leasing the product with the promise of owning the machine after certain payments without giving you all the information.
untrained staff, no respect for customers time and money. Highly unprofessional
Sears is a US Department Store based in Holyoke, Massachusetts. Sears is located at 50 Holyoke St, Holyoke, MA 01040, USA.
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